Cancellation & Refund Policy

Cancellation Policy Before Shipping

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at homesense.kolkata@gmail.in with your order number mentioned in the subject line.

Cancellation Policy After Shipping

We don't accept order cancellations once the shipment has been handed over to the courier company from our end.

Return / Replacement Policy

You can EXCHANGE/RETURN the product in case of defect or wrong product received. 
1. Customers can return/ replace their order within 3 days of the order delivery.
2. All returns must be in unused condition with all original tags and packagings intact.
3. For exchange/ replacement requests, products must be in their original and brand new condition.
3. No returns applicable on Deal Of the Day Products.
4. To schedule a return or replace, please drop us a mail to homesense.kolkata@gmail.com with the following details:

Order ID:
Tracking ID:
Order Receiving date:
Order Address with Pin-code:
Replacement/Return Reason:
Images of the Product & Labels

5. After we receive your request we'll need 72hrs time to validate the return and resolve the issue. After validation reverse pickup will be assigned.
(The Reverse Pick up facility is currently available on limited pin-codes)
6. If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a reliable local courier service. 
7. Share us the courier receipt in mail with the above details so that we can dispatch the replaced order asap.

For any queries mail us: homesense.kolkata@gmail.com

Cancellation from our end

Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

Our Offices

East Kulin Para,

B.D.Sopan, Khardah,

Kolkata - 700116

P-91 LIC Township,

Madhyamgram,

Kolkata - 700129

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